![]() ![]() We are a world community of HP enthusiasts dedicated to supporting HP technology. The 'newest' 3D DriveGuard (5) SW available for the 8570w via HP support is still SP71714.exe. Thank you for participating in the HP Community Forum. Operating System: Microsoft Windows 10 (64-bit) I'm certainly not the first (many have already listed this or a similar issue since 2017) and will probably also not be the last to put forward this minor but irritating issue. Ignore the HPSA update - mark it as ignored or trash it as settings in the HPSA allow. HPSA is ignorant of what is installed, either because the driver was installed by Windows Update AND / OR because the name of the installation is "wrong", the HPSA cannot see the installed version correctly. In SDM and on the Zbook Software and Driver Support page, the older 6.0.45.1RevA is still listed as the "current" driver "sp84595".Īt least in the case of the SDM software, it is smart enough to know the 3D software does not need an update - my guess is that it can detect the installed version. The install details all match and checking the Event Viewer verifies that the driver was indeed updated on the given date. Oddly, Windows Update does not know the actual name of the driver and installed it as "HP Developement Company, L.P." Looking at Windows Updates shows that the driver was updated in Windows Update on May 10, 2018. ![]() In fact, though, Zbook has a newer 3D Guard Driver installed than is suggested in the SDM (Softpaq Download Manager - used on business class computers and workstations). Business PCs, Workstations and Point of Sale SystemsĪpologies for jumping in do not use the HPSA on my Zbook I can only guess why the HPSA is tripping over the update / version.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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